Digitalization in the paediatric dental practice: less stress in the waiting room

No fear of the pediatric dentist

The Bogenhausen children's dental practice combines a dental practice with orthodontics. This is convenient for parents, as they can arrange three different treatments in one appointment : a professional teeth cleaning, a dental examination and orthodontic treatment.

Example: If the archwire of fixed braces is to be replaced, professional teeth cleaning can be carried out before the new archwire is fitted. In this case, dental and orthodontic treatment go hand in hand.

To ensure that young patients feel safe every step of the way, the operators of the Munich pediatric dental practice place particular emphasis on smooth processes. The practice staff take a lot of time to create a feel-good atmosphere for children and young people and patiently address their fears and concerns. In this way, a trusting relationship is established right from the start.

The pain points of the practice

In order to be able to offer child-friendly treatment, the team needs time above all else. Factors such as administration must be perfectly organized so as not to overburden the practice staff. Until now, this has not always been easy. There was a lot of potential for optimization, especially in the following areas:

• Lengthy admission of new patients
• Legibility of handwritten medical history forms
• Complex scanning of documents

A lot of time sometimes passed before the data from patient admission was entered into the practice software and was available in the treatment room. The doctors at the paediatric dental practice see digitalization as an opportunity to make processes faster and simpler - from reception to the treatment room.

Digitalization of the paediatric dental practice with Nelly

"Nelly is a huge relief for us." - Vanessa Forster, Reception, Bogenhausen children's dental practice

Thanks to Nelly, the Bogenhausen pediatric dental practice now saves a lot of time in administration. This is mainly due to the digital patient registration which addresses all of the Munich practice's pain points and brings the following benefits:

• No more scanning of forms
• All data directly available digitally
• Simple data transmission
• Paper consumption and printing costs minimized

Thanks to the interface, the documents are stored directly in the practice management software and are immediately available in the treatment room. There is therefore no need to wait for the forms to be scanned.

The special advantage in the waiting room

But Nelly doesn't just reduce the workload for practice staff. Patients also benefit from digitalization. When entering the practice, parents can now simply scan a QR code at reception and fill out the medical history form conveniently on their smartphone. Interrupting the completion process is no problem - parents can play with their children at any time.

"The parents react very positively." - Vanessa Forster, Reception, Bogenhausen children's dental practice

Typing and clicking on the screen is easier than filling in a paper form by hand. Patients no longer have to worry about crumpling the paper or dropping the pen. Practice staff, in turn, are spared the laborious task of typing.

Alternatively, the anamnesis form for the dentist can also be filled out at home, as a corresponding link is linked to the appointment confirmation. This makes the visit to the pediatric dentist completely stress-free.

Further range of functions

In addition, Nelly offers a whole range of other functions for the digitalization of medical practices, but also for the general simplification of everyday practice work:

• Digital recording of patient data: Whether completed on site or at home, the digital anamnesis is practical to use.
• Personalized information sheets: Customize information sheets during the consultation with the patient and have the document signed with a click.
• Patient portal: Parents receive GDPR-compliant access to documents and invoices by logging into the patient portal. The telephone number is sufficient for this.
• Digital billing options: Take advantage of cost estimates, installment payments and easy payment via the patient portal.
• Card payment terminal: Nelly's card payment terminal can be integrated directly into your practice management system, automatically transferring amounts to be debited.
• Credit check: Nelly can check the creditworthiness of parents during patient admission if desired.
• Purchase of receivables: It is also possible to purchase receivables. You receive an immediate sum of money, while the buyer assumes the risk and responsibility for collecting the receivables.

Ease of use

The key requirement when implementing a new tool is user-friendly operability. After all, the software should aim to increase efficiency without causing frustration. An intuitive user interface and smooth integration into existing processes are of central importance here. "Nelly is very easy to use," says Vanessa Forster from the Bogenhausen pediatric dental practice.

No extensive training is required to understand Nelly - as demonstrated by its use in many medical practices throughout Germany. And the team at the pediatric dental practice in Bogenhausen was also able to use the most important functions of Nelly independently after a one-off introduction.

More time for the essentials thanks to more efficient processes

The success story of the Bogenhausen paediatric dental practice clearly shows how digitalization with Nelly can improve patient care. Thanks to more efficient processes, the practice team has more time for the essentials - looking after young patients.

Digital data maintenance also allows a higher degree of automation to be achieved. Tedious tasks such as scanning forms and manual data transfer are no longer necessary. This creates a modern working environment and therefore also increases the satisfaction of medical assistants.

Visiting the dentist with their offspring has also become less stressful for parents, as they can already fill out their children's medical history from home and can concentrate better on their offspring in the waiting room. The focus is on holistic care, transparent communication and a child-friendly practice experience, supported by Nelly's digital solutions.

Digitize your practice now

Would you also like to benefit from the advantages of digitalization for your practice and gain more time for the essentials? Nelly is available to you as a comprehensive solution that not only optimizes administrative processes, but also creates a patient-friendly atmosphere. Contact us today and discover how Nelly can take your practice into the future.

The personal designations used in this article always refer equally to all persons. For the sake of better readability, we have refrained from using double or opposite names.

‍