Digitization in the neurology practice - Why the neurology Galluswarte relies on digital management processes

In this article you will read about

• Administrative processes as a hurdle in everyday practice
• Digital neurology implemented by Nelly
• What workflows Galluswarte makes efficient with Nelly
• Avoidance of language barriers
• Digitization positively received by all age groups
• From skepticism to enthusiasm
• Digitization of the medical practice as an efficiency boost

Cumbersome manual administrative processes, paper waste and language barriers: These are precisely the challenges that Frankfurt neurologists Jugoslav Erceg and Dr. Oliver Mennicken did not want to face when they opened their practice in January 2023. They therefore decided in advance to comprehensively digitize their neurology practice.Today, Neurology Galluswarte in Frankfurt am Main offers its patients not only a wide range of neurological examinations and therapies that are at the cutting edge of medical research, but also an efficient, uncomplicated practice visit. We show which problems the practice has been able to avoid through digitization and how employees benefit from the modern practice concept.

Inefficiently manual - administrative processes as a real hurdle in day-to-day practice

From EEG and EMG to ultrasound and acupuncture: Neurology Galluswarte offers its patients the best possible treatment and care for neurological diseases. The team led by doctors Jugoslav Erceg and Dr. Oliver Mennicken attaches great importance to making patients feel they are in good hands. To this end, the entire practice always takes plenty of time for every concern.

To make this possible, Erceg and Mennicken knew that they had to free themselves and their team from analog administrative tasks right from the start. Their own experience showed them that scanning, typing and checking patient data from documents such as medical histories and treatment sheets takes up a lot of time. The two neurologists were right: doctors and medical assistants need an average of four hours a day for documentation.

A digital neurology - holistically implemented by Nelly

When Galluswarte came across Nelly on Instagram during practice planning, the owners were quickly convinced, as Erceg explains:

"Oliver [Mennicken] and I are always open to digital technologies, so we were immediately on fire for a holistic digitization of our neurology practice."

The neurologists then gathered further information and quickly decided to use Nelly in their practice. After all, Nelly is an expert in the digitization of medical practices. Nelly can be used to obtain patient information efficiently, in a timely manner, and in a way that conserves resources - without any hardware at all.

Digitization of the neurology practice - Which workflows Galluswarte is making efficient with Nelly

With the digitization of their neurology practice, Erceg and Mennicken wanted to start where the shoe usually pinches particularly hard: patient admission. Medical assistant Johanna Heß, who worked with analog processes at her previous employer, puts it in a nutshell:

"Data transfer for medical history is just super time-consuming. Especially the constant scanning of documents and typing of patient information costs a lot of time."

At Neurology Galluswarte, things were different right from the start. Thanks to the digitization of the specialist practice, the completed medical history form automatically ends up in the practice management system via an interface and thus directly in the correct patient file - no more scanning, no more typing and no more checking. This was a decisive reason why Johanna Heß decided to join Erceg and Mennicken's team.

No paper piles, lower printing costs

However, being digital in neurology does not end with a digital medical history sheet. Nelly digitized all document processes at Neurology Galluswarte. Thus, the practice has digital patient information forms, data protection documents, cost estimates and invoices.

In practice, it looks like this: The Galluswarte team sends all documents digitally to their patients. Not only can the documents be filled out via smartphone, but many of them can also be signed digitally. Patients then send them back to the practice and thus directly into the neurology practice management system.

Digitization of the doctor's office prevents language barriers

Neurology Galluswarte has not only German but also many international patients. This means that medical history forms, data protection declarations and patient information sheets must always be available in multiple languages. The practice owners were also able to prevent this barrier by digitizing their neurology. Patients simply select their native language for the digital documents. The practice staff also has no translation problems. Nelly automatically translates the information provided by patients into German.

Digitization of neurology practice: positively received by all age groups

The digital neurology experience is well received by all age groups. Younger patients reach directly for their smartphone and scan the QR code posted at the reception desk. They perform the digital medical history on their own - an app or special hardware is not necessary for this, because patients can simply enter their data in the browser on their own cell phone.

Older patients are also enthusiastic about digital patient recording. Since the Corona pandemic, many of them are used to using QR codes. A few older patients need a short briefing. But then they quickly understand the procedure.

If someone does not have a smartphone (with them), the neurology practice remains flexible. In such a case, they will hand out the medical history or treatment forms in paper form.

Digitization of neurology practice: from skepticism to enthusiasm

The practice, which had been located on the premises before the Galluswarte neurology center, had worked exclusively in analog. The employees who took over the practice were therefore rather skeptical about digitization, said practice co-owner Erceg:

"With the practice before, everything was on paper and nothing was digital. Digitizing the neurology practice therefore sounded like a change that would mean more work for the employees. But after Nelly then digitized the processes, everyone was thrilled."

Today, the team appreciates the simplicity of all the processes and the time saved, which they can use for patient care.

Digitization of the practice as an efficiency boost

Digital solutions in medical practices eliminate mountains of paper, save costs, reduce the workload of specialists and make it easier for patients to visit the practice. Nelly is the first company in Europe to digitize medical practices in their entirety. To do this, it integrates innovative software into existing practice management programs. Nelly's experience to date shows that medical practices save an average of

• 90 minutes a day,
• 80 percent in paper and printing costs and
• 30 percent settlement costs.

Create a digital workflow in your practice now. We will advise you on your individual case without obligation and free of charge!  

Contact Nelly now!