How Mydent dentists increase employee satisfaction with Nelly

The dental practice Mydent from Duisburg is specialized in the latest techniques of dentistry. In addition to tooth preservation through caries and root canal treatments, the Mydent team also takes care of oral surgery and implantology procedures and, of course, orthodontic or aesthetic measures - such as tooth corrections and bleaching.

Mydent dentists are so successful with their comprehensive range of services that they now operate ten locations in the Ruhr region and surrounding area. But as innovative as the treatment methods are, the processes for organizing the practice used to be outdated.

The analog and paper-heavy anamnesis made the daily routine of the dental practice more difficult

Like many other medical practices, Mydent dentists have, until recently, mainly worked with a very paper-heavy patient recording system. That is, medical history questionnaires were ordered in large quantities from the printer. These were then distributed by the dental assistants to the patients, who in turn filled out these questionnaires in the waiting room of the practice. The paper questionnaires were then scanned by the ZFAs. The paper case history questionnaires then had to be destroyed after a certain retention period.

The Mydent dental practice was not alone in this elaborate procedure: Very many medical practices in Germany still work exclusively in analog. 

But this paper-heavy process is a major effort for dental assistants that takes up a lot of time. And this is in addition to the already energy-sapping organization of the practice, which has been made even more difficult by hygiene regulations and other pandemic-related measures. 

Payment was mainly made by EC card and factoring

Another major problem was payment processing. Here, there are usually several ways for dentists, each with their own advantages and disadvantages.

1) Factoring

+ Invoice is paid immediately
+ Factor usually takes care of the complete processing
- Factoring costs

2) EC card reader

+ Cashless card payment popular with patients
- Costs for card reader
- Technical malfunctions possible

3) Cash payment

+ Payment without default risk
- Cumbersome deposit at the bank
- Increased documentation effort

4) Write invoices yourself

+ Full control over payments
- Increased effort for invoice writing, reminders, etc.

The managing director of Mydent Volkan Demirbas has so far mainly used factoring providers and the classic card payment via EC reader in his practices. But both payment methods have their disadvantages.

Factoring seems very practical at first - after all, dental practices no longer have to worry about processing payments themselves. But in fact, this type of payment has a catch. The invoice for a dental cleaning, for example, is usually sent to the patient by mail. So the disadvantage is that factoring is sometimes not yet sufficiently digitized.

And EC card payment is not entirely ideal either. After all, who hasn't experienced the card reader suddenly going on strike and only being able to pay the outstanding costs in cash? However, in the age of digitalization, many patients often hardly carry any cash with them.

An acquaintance makes contact with Nelly founder Niklas Radner

The CEO of Mydent Dentists Volkan Demirbas was aware of these problems, which created a lot of additional work for the already heavily burdened ZFAs. He was looking for a solution to replace at least part of the factoring invoices and card payments with a more streamlined and innovative solution.

An acquaintance then introduced Volkan Demirbas to the co-founder of Nelly, Niklas Radner. In conversation with the founder, Nelly seemed to be the perfect solution to his problems - twice over!

Finally, Nelly makes it possible to digitize the patient's medical history. Many relevant signatures, medical history data and other documents can be completed by the patient via his or her own smartphone. But that's not all: Nelly also finally modernizes and simplifies billing. With Nelly, the patient can even choose between different payment methods, which are of course billed fully digitized.

Nelly ensures fast payment processing and less paperwork

Volkan Demirbas was so impressed that he tested Nelly in a pilot project in December 2021. He was so enthusiastic about the digital patient recording - and especially the simplified payment processing - that he had Nelly installed in all ten of Mydent's dental practices without further ado!

"What I appreciate most is Nelly's billing tool. The bill arrives as a push message on the patient's cell phone and no longer by mail. This way, we have already been able to save many trees and save CO2!", Volkan Demirbas reports on the successful cooperation.

However, not only the managing director, but also the dental assistants are very grateful for the Nelly software. After all, the software gives them valuable time every day, which relieves them in their stressful daily routine!

The results for Mydent with Nelly at a glance:

• About 90 minutes of time saved every day
• Reduction of printing costs
• But the most important thing: Significant improvement in employee satisfaction!

So, thanks to Nelly, Mydent dentists are well on their way to becoming a digital dental practice that adapts more and more to the needs of their staff and patients. Volkan Demirbas is so convinced of Nelly that he proactively recommends the software to other dentists. 

It's time for digital billing with Nelly

Would you also like to finally bring your dental practice into the digital age? We will advise you on your individual case without obligation and free of charge!

Contact Nelly now!

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