How to optimize your doctor ratings on Jameda

It is impossible to imagine the healthcare industry without it: the doctor rating portal Jameda. Over the last ten years, it has become an important point of contact for patients looking for a doctor online. More than half of the participants in a survey stated that they look for positive reviews. However, the portal also harbors risks for many doctors, psychotherapists and other healthcare providers. Reputational damage can be the result of poor reviews. This is why many doctors are unsure about using Jameda.

This is how the rating system on Jameda works

On Jameda, users without proof of treatment can leave reviews completely anonymously and publicly. Many write recommendations, but can also make their criticism known unfiltered - much to the annoyance of the treating doctors. Purchased reviews from agencies or self-assessments are not allowed. Nevertheless, falsified testimonials are published time and again. This is one of the reasons why Jameda has introduced a review process for ratings that is based on legal requirements:

1. First, users must register with an e-mail address.
2. An algorithm checks the written testimonial according to defined criteria, for example for insults.
3. After approval by the system, the ratings are published.
4. If the system reports anomalies in the evaluation, it is checked again.
5. Reviews can also be reported after they have been published. Jameda then checks them a second time.

Criticism alone is usually not grounds for deletion. German courts have repeatedly ruled this. So many doctors are asking themselves what they can do to optimize their ratings.

Note: Even on the Internet, there are limits to what is acceptable. You can have untruths, defamation, abusive criticism and insults removed. You may need to consult a lawyer for this.

Better online ratings in 3 steps

The good news: You and your practice can benefit from your Jameda profile! Because positive entries on the rating portal act like free practice marketing and make you attractive to new patients. These are the advantages that benevolent testimonials offer you:

• Reputation building: New patients are more likely to choose your practice if others publicly recommend you.
• Positioning yourself as an Expert:in: A detailed review that highlights your achievements and competencies will help you make a name for yourself in your field.
• Competitive edge: positive reviews set you apart from other physicians who have received no reviews or negative reviews.

So what can you do to get more positive reviews?

Step 1: Analyze existing ratings

First, you should carefully analyze existing testimonials - if they exist: What do your patients praise? What did they dislike? Then categorize the criticism. Does it relate to practice management or to treatment? Now you can see where you should improve your patients' experience.

Step 2: Identify concrete optimization potentials

If your patients criticize your practice organization, you can develop targeted and specific improvement measures. If there are no concrete indications, you can use anonymous patient surveys to remedy your perplexity. Also, address dissatisfied practice visitors directly - even if it takes some effort at first.

Tip: By addressing them personally, your patients feel heard and taken seriously. One less reason to voice criticism publicly.

Step 3: Implement measures for improvement

According to a scientific study with more than 2,000 participants, 55 percent of the physicians and care providers surveyed have made optimizations in response to criticism. The measures mentioned related primarily to three areas of practice management: 

Communication

Communication is the be-all and end-all of patient care. If there are weak points here, this quickly leads to dissatisfaction on the patient side. Appropriate communication training can help you and your employees in dealing with patients.

Appointment organization

Optimal appointment scheduling is the basis of smooth processes. If patients have to put up with long waiting times in your practice, the critical assessment is not far away. There are now various management systems for appointment booking with an online function. Your advantage: Your staff spends less time on the phone and can instead attend to patients on site.

Practice procedures

The technical equipment for improving practice processes should not be underestimated. Digital solutions make a significant contribution to optimization. And above all, patients also want more digital solutions. However, many doctors are unsure how they can digitize their practice with little effort. Software solutions like Nelly show how it can be done!

With Nelly to better ratings on Jameda

How exactly can you use Nelly to optimize your reviews on Jameda? Annoyances of many dissatisfied patients are chaotic practice management and short treatment duration. Nelly addresses these points.

Optimize your patient management with Nelly:

• Patient admission including anamnesis is done paperless via your patients' own smartphone - of course DSGVO-compliant.
• Thanks to Nelly's signature technology, your patients can sign important documents with a simple click.
• You and your staff can access all records in the practice software from any device.

Nelly saves you and your staff a lot of time, which you can invest in treatment - for the benefit of your patients. And they will thank you with positive reviews!

These are the other advantages of Nelly

Nelly can do even more! It can simplify your billing process. Patients choose their preferred payment method from direct debit, credit card or invoice. Once treatment is complete, Nelly automatically initiates billing using digital payment and billing technologies. And you? Benefit from up to 30 percent lower billing costs. Reduce your billing costs with Nelly: we will advise you on your individual case free of charge and without obligation!

Contact Nelly now!

The personal designations used in this article always refer equally to all persons. For the sake of better readability, we do not use the same name twice or in the opposite gender.

‍