Digitalization in radiology: This is how it works at DIE RADIOLOGIE

What is the role of technology in modern radiology?

Radiology is an area in the healthcare sector that is particularly heavily influenced by technology. In recent years, process optimization through digital tools has increased significantly due to a shortage of skilled workers and demographic development, according to Dr. med. Philipp Remplik. These challenges are present not only in radiology, but also in other medical sectors.

In light of these issues, integrating digital tools into radiology practice is critical to continue providing patients with the highest level of care and increasing workflow efficiency.

“My team and I must do more in less time. This is hardly possible without process acceleration through digital tools. In recent years, work has intensified and our team has had to do more and more. However, we are now trying to counteract this trend through the digitalization path we have taken.” - Dr. med. Philipp Remplik

Why Nelly of all people as a partner for digitizing practice?

Since Dr. Remplik is responsible for the company's digital strategy, he researched how the patient journey from initial contact (appointment) to last contact (billing) at RADIOLOGY can be optimized in the best possible way.

In the course of his research, he came across Nelly and got in touch with us soon after. Since we were curious why he chose Nelly after some time of working together, we asked him: “Why Nelly?”

Dr. Remplik told us that it was particularly important to him to receive tailor-made solutions and that Nelly seemed to promise this. With Nelly, it was crucial to have a partner who implements individual wishes. According to Dr. Remplik, Nelly's unique selling point compared to other providers is in particular the integration of anamnesis and patient information into the billing process, which streamlines the process of registration and private billing.

In the following section, we will look at exactly what this streamlined process and other digitally optimized processes look like:

Digitalization of radiology practice: Which workflows RADIOLOGY efficiently designs with Nelly

1. Optimized digital anamnesis

First, the patient fills the Anamnesis and master data online via Nelly off. A Remittance slip And possibly previous laboratory values can easily be photographed and scanned in by the patient from home.

The personalized online anamnesis contains all important patient questions and patient information in a standardized and structured way. In addition, the online anamnesis enables us to identify potential conflicts in advance regarding the planned examination (e.g. pregnancy or patients with a pacemaker).

As a result of the fact that the registration and also Preliminary findings Are already in the system before the patient has arrived at the practice, on-site registration is faster for everyone involved. At reception, simply swipe the card and you can start right away. No paperwork, no chaos, but a streamlined and efficient anamnesis process.

2. Optimized digital education

Patient education is not only relevant under criminal law, but in radiology is also subject to the provisions of the X-ray ordinance in the area of radiation protection. This is particularly true when it comes to educating patients about possible risks during an X-ray examination, such as in the event of pregnancy.

This information must be provided both in writing and in person. Nelly offers the efficient option of recording the written process digitally.

If you are interested, you will find Here is more information about digital patient education.

3. Optimized digital invoice processing

According to Dr. Remplik, an analog billing process is no longer up to date. Experience has shown that most patients have PayPal, Apple Pay or Google Pay.

And yet invoices are still being sent by post, which you also have to type out digitally? Digitizing this process is not only beneficial for practice, but also interesting for patients. With Nelly, this process step has also now been optimised: The data from the online anamnesis with the necessary patient information can be used directly in private billing and sent automatically.

4. Factoring to save time and nerves

Nelly also offers factoring services if required. This means that the radiology practice transfers patients' private statements to a factoring company, which covers these claims for a fee. As a result, the practice receives immediate liquidity, while the factoring company assumes the risk of defaulting on the part of patients.

Because of the option of digital factoring, DIE RADIOLOGIE has selected Nelly as factoring provider. The Nelly team was pleased to hear that Dr. med. Philipp Remplik received positive feedback from his employees on the smooth running of factoring, in terms of implementation and communication.

Are patients getting treatment faster as a result of digitization of the practice?

The use of Nelly has led to a streamlining of processes. However, a faster check-in in the waiting room does not always necessarily mean faster treatment, as this depends on various factors: For example, medical care for a patient sometimes takes more time than expected.

Nevertheless, there is a tendency to reduce the length of stay overall for patients who choose the Nelly route. By submitting information in advance, medical staff no longer need to scan documents, which leads to more efficient processing and gets patients to the device they need more quickly.

What does the future of radiology look like?

Dr. Remplik describes that the future of radiology is significantly influenced by the increasing integration of artificial intelligence (AI) in the core process of imaging and diagnosis.

In addition, digitization will be central to the entire patient care process, with the Implementation of interfaces is regarded as a key feature for the next 10 years between internal and external systems.

Team relief is the main success of digitization

Finally, the question is what Dr. Remplik sees as the biggest success in terms of digitizing his practice. Where was the biggest added value? This was the crux of the matter for him:

Thanks to Nelly, he was able to noticeably relieve his team. Even ¼ of patients fill out the online medical history from home, which significantly reduces the workload not only when registering but also when it comes to invoicing.

This progress is based on numerous small steps and functions that have already been implemented.

His final words:

“My biggest success in working with Nelly is that it makes work easier for the team. As a boss, it is important to me that our employees feel comfortable.” - Dr. med. Philipp Remplik

Do you also want to digitize your radiology? Then feel free to talk free of charge and without obligation with the experts from Nelly to find an individual solution.

Brief presentation: Dr. med. Philipp Remplik

Philipp Remplik, MD is a renowned specialist in radiology who completed his specialist training in 2006. From 2007 he was a member of the joint practice Radiology Munich Center.

In 2010, he expanded his expertise by graduating as a business economist in health economics from SRH/HB. This additional degree enables him to better manage economic and organizational challenges in the healthcare sector in addition to clinical aspects.

The merger of the radiology practices at Prinzregentenplatz and Radiology Munich Center in 2016 under the name DIE RADIOLOGIE marks an important milestone in his career. Since 2019, Dr. Remplik has held the position of medical managing director at DIE RADIOLOGIE.