The Mydent dental practice in Duisburg specializes in the latest dentistry techniques. In addition to tooth preservation through tooth decay and root treatment, the Mydent team also takes care of oral surgery and implantological procedures and, of course, orthodontic and aesthetic measures — such as tooth corrections and whitening.
With their comprehensive range of services, Mydent dentists are so successful that they now operate ten locations in the Ruhr area and the surrounding area. But as innovative as the treatment methods are, the processes for organizing the practice used to be outdated.
The analog and paper-heavy anamnesis made everyday life in the dental practice more difficult
Like many other medical practices, Mydent dentists worked primarily with a very paper-heavy patient intake until recently. This means that medical history sheets were ordered in large numbers from the printing house. These were then distributed to patients by dental specialists, who in turn completed these questionnaires in the practice waiting room. The paper questionnaires were then scanned by the ZFAs. The paper medical history sheets then had to be destroyed after a certain storage period.
The Mydent dental practice was not alone with this complex procedure: Many medical practices in Germany still work exclusively analogously.
But this paper-heavy process is a huge effort for dental professionals, which costs a great deal of time. And this in addition to the already exhausting organization of practice, which was made even more difficult by hygiene regulations and other pandemic-related measures.
In search of a good accounting solution
Another major issue was payment processing. There are usually several paths for dentists here, which have their own advantages and disadvantages.
1) Factoring
+ Invoice is paid immediately
+ Factorer usually takes care of the complete processing
- Factoring costs
2) EC card reader
+ Cashless card payment popular with patients
- Card reader costs
3) Cash payment
+ Payment without risk of default
- Cumbersome deposit at the bank
- Increased documentation costs
4) Write invoices yourself
+ Full control over payments
- Increased expenditure on invoices, reminders, etc.
The Managing Director of Mydent, Volkan Demirbas, has so far mainly used a factoring provider in his practices, which sends the invoice for a dental cleaning, for example, to the patient by post. The disadvantage is that factoring is not yet sufficiently digitized.
An acquaintance makes contact with Nelly founder Niklas Radner
The managing director of Mydent dentists Volkan Demirbas knew about these problems, which caused a lot of additional work for the already heavily burdened ZFAs. He was looking for a solution to replace at least some of the factoring invoices and card payments with a leaner and more innovative solution.
An acquaintance then appointed Volkan Demirbas as the co-founder of Nelly, Niklas Radner, before. In conversation with the founder, Nelly seemed to be the perfect solution to his problems — and in fact twice!
Finally, with Nelly, it is possible to digitize patients' anamnesis.The patient can complete medical history data and other documents via their own smartphone. But that's not all: With Nelly, billing is finally being modernized and simplified. With Nelly, patients can even choose between various payment methods, which are of course billed fully digitally.
Nelly ensures fast payment processing and less paperwork
This convinced Volkan Demirbas so much that he tested Nelly in a pilot project in December 2021. He was so impressed by the digital patient recording — and especially the easier payment processing — that he had Nelly installed in all ten Mydent dental practices without further ado!
“I like Nelly's billing tool the most. The bill arrives as a push message on the patient's mobile phone and no longer by post. In this way, we have already been able to save many trees and save CO2! , says Volkan Demirbas about the successful cooperation.
But not only the managing director, but also the dental specialists are very grateful for Nelly's software. After all, the software gives them valuable time every day, which relieves them of their stressful everyday life!
The results for Mydent with Nelly at a glance:
- Around 90 minutes of time saved every day
- Reduction of printing costs
- But the most important thing: Significant improvement in employee satisfaction!
Thanks to Nelly, Mydent dentists are therefore well on their way to a digital dental practice, which is increasingly adapting to the needs of their employees and patients. Volkan Demirbas is so convinced of Nelly that he proactively recommends the software to other dentists.
It is time for digital billing with Nelly
Would you also like to finally bring your dental practice into the digital age? Wir advise you without obligation and free of chargeto your individual case!
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