Leaner processes, less paper: how Nelly makes everyday practice life easier at AllDent

Modern dental care at fair prices and always focusing on the patient - that is AllDent's recipe for success. In addition to first-class dentistry and dental prostheses from the in-house master laboratory, the patient-oriented service includes long opening hours including 24-hour emergency service, modern video consultation hours and convenient online appointment bookings. Regardless of whether you have statutory or private insurance: At AllDent, highly trained dentists look after the well-being of their patients.

With its innovative concept, the founding team from Munich is on the fast track: AllDent now has over 900 employees at twelve locations in Germany! But those responsible are always keeping their eyes open in search of improvements. A Facebook group provided a new impetus.

Patient admission: Constantly behind schedule

That's because for a long time, the successful family-run company still relied on paper for its patient intake. "We constantly had delays with our medical history forms," says Henry Gene Go Siong of AllDent. "The entire process from filling out the forms to manually transferring data into our system was very time-consuming and took a relatively long time," says Henry, describing patient intake. "Every now and then, the patients' handwriting was also illegible." The practice team chases down missing information and sometimes transmission errors occur.

This sums up Henry's biggest problem with paper-based patient recording: it eats up an enormous amount of time in the day-to-day running of a practice and is prone to errors.

Growing mountains of paper as far as the eye can see

In addition, new medical history forms are piling up in offices for patients. "The high consumption of materials was definitely another issue," Henry says. And it's all so that these papers are destroyed after a certain retention period. A point that hurts, especially from an environmental standpoint.

That sounds familiar? Then try Nelly! Nelly digitizes almost all practice processes and thus also reduces your material consumption.

The reception specialist finds Nelly looking for modern software solutions

According to a study by Tomes GmbH, doctors and medical assistants spend a third of their working time on analog administrative tasks. Although digital processes can save an average of 50 percent in time per patient!

So it's high time to digitize the practices on site. In a Facebook group for innovative technologies, AllDents employees in the expansion team finally find a complementary solution for digitization in the practice: There, a user recommends Nelly as a suitable tool. "We were immediately on board" Henry remembers very well the day he learned about Nelly. "With Nelly, we were able to directly solve two of our problems: Time-consuming patient intake and high paper consumption."

In just a few clicks: patient admission fast & uncomplicated

First, Nelly enables healthcare professionals to record patients digitally and in a legally compliant manner. "Many patients today use their smartphones every day for a wide variety of activities. So why not for their admission to a dental practice?" says Henry in the interview.

The process is very simple: Patients scan a QR code with their smartphone that links to digital documents. These are conveniently filled out in the Internet browser and sent back to the practice team with one click - an app is not necessary!

Nelly simplifies patient intake and digitizes signatures

AllDent was particularly enthusiastic about the fact that the reception team can use Nelly to easily send many documents such as educational forms to patients via SMS or mail, which patients can sign effortlessly with their smartphones.

With Nelly's software, not only documents but also many signatures and payments can be digitized in a legally compliant manner and with just one click. The data transfer is of course subject to the highest security standards at bank level: All information is transmitted end-to-end in encrypted form. And AllDent has also left paper invoices sent by post behind.

The possibility of completely digitizing almost all bureaucratic processes in everyday practice life is also well received by AllDent: "To keep it short and sweet: Nelly digitizes everything!"

Saving paper instead of mountains of paper

Speaking of paper invoices: In particular, AllDent was able to significantly reduce its previously high material consumption with Nelly. "Now, with Nelly, we save on everything in terms of materials that we always had to print out before." In addition, there are stamps, envelopes and printer cartridges. This not only saves the budget, but also the environment. With Nelly, medical practices save a total of approx.

• 90 minutes time a day
• 80% in paper and printing costs
• 30 % Settlement costs

Thanks to the further streamlined processes, AllDent's reception teams now invest significantly less time in daily bureaucratic tasks. "A lot of things were already running optimally without Nelly, but now the workflows are even shorter and easier to handle," Henry reports on the new day-to-day practice with Nelly.

Contemporary everyday practice with Nelly

In times of electronic patient files or the soon to be mandatory electronic treatment and cost plan (eHKP), digitization continues to make inroads in German dental practices - those who do not follow suit will probably lose out sooner rather than later. Or to put it in Henry's words: "It's time for dentistry to make contemporary progress. With Nelly, some workflows are finally much faster and more convenient to handle."

Experience Nelly now and digitize your practice

From patient admission to payment transactions and beyond: With Nelly, almost all bureaucratic tasks can be managed holistically. This saves you and your reception team valuable time and money - and gives you more resources for your patients. Convince yourself right now and test Nelly without obligation and free of charge!

Contact Nelly now!

The personal designations used in this article always refer equally to all persons. For the sake of better readability, we have refrained from using double or opposite names.