Deleting a doctor's review — a good idea? How to protect your reputation

Why are doctor reviews often so bad?

I'm sure you know the situation yourself — you've experienced poor service and want to vent your anger. It's close there, easy a bad review on the Internet surrender. Sometimes you also want to positively rate an exceptionally good experience as a thank you. But how often do you give reviews if everything is going normally?

And this is exactly where the problem lies — the expert is talking about extremity bias. People want to help others with their reviews. We want to give a great tip or warn about a service or product. On the other hand, judging a completely normal experience rarely seems helpful to us.

What is sometimes only a marginal distortion of reality with a travel portal or an online retailer, can medical practices at least Ruin your reputation online. This is because submitting a doctor's review is less common than, for example, a hotel review.

For this reason, have Doctors often have very few online reviews. Extremity Bias is all the more effective. In this case, a single negative review is often enough to sabotage the entire average.

Info: What is the extremity bias?

Online reviews are usually extremely distributed. This phenomenon is called extremity bias. That means giving people Online reviews, especially in the case of very negative or very positive experiences off, but less often with neutral experiences. The longer the difference between experience and evaluation, this distribution is even more extreme. This is confirmed, among other things, by the study”Extremity Bias in Online Reviews: The Role of Attrition”.

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How does my medical practice get more positive reviews?

Your patients love coming to you, but isn't your medical practice doing particularly well on the Internet? Then make sure that your satisfied patients rate you online. In the long run, this is the most effective way to refute isolated bad reviews.

Nelly It's easy to help you good doctor reviews to collect. With our tool, you can set up automation so that after visiting your doctor's office, your patients automatically receive a link asking them to rate their experience. In this way, you sensitize your patients to the possibility of evaluation and receive an average significantly more reviews as without memory.

Are you unsure how your patients will rate your practice? Nelly allows you to view reviews before publishing them. You decide for yourself whether reviews should be published.

This gives you a good feeling of what to expect with a higher rate of reviews without a risk to enter. Justified negative feedback, you can proactively address and make improvements to your medical practice to increase patient satisfaction.

How should I deal with bad doctor reviews?

The impulse to present an emotionally charged experience report from your point of view can become a problem. Only answer if you do not want to have the doctor's review deleted. By responding, you jeopardize the deletion process because you may provide the respective portal with information that jeopardizes deletion from a legal perspective.

On the other hand, your view of the situation can help other patients to understand the poor doctor review. Your reaction also shows that you don't care about bad experiences in your medical practice.

So if you want to answer, Be sure to respect your duty of confidentiality, even if the patient himself has already revealed personal details. Stay general and emphasize your efforts for patient satisfaction in your response.

How can I delete bad doctor reviews?

Authentic expressions of opinion are covered by freedom of speech. For this reason Not every negative doctor review can be deleted. Instead, there must always be a specific reason that justifies deletion.

Sufficient reasons The following are required for deletion:

• Violations of the guidelines of the respective portal
• Mention of real names of practice employees
• insults or slander
• Statement of false facts

In most cases, the allegation of false facts can be relied upon. The exact deletion process varies from portal to portal. As a rule, the affected review can be reported and is then tested by portal operators. During the review process, the evaluation can often no longer be viewed.

How can I delete a doctor review on Google?

Doctor reviews on Google can be submitted via the profile of your doctor's office, which appears in the Google search, or via Google Maps. Accordingly, there are also two ways to delete reviews:

• Delete a doctor review via Google Maps: Open Google Maps and click on “Company” in the lower right corner. On your business profile, tap Reviews. Find the review you want to delete. Click on the three-dot menu in the top right corner to report the review.
• Delete a review using Google Search: Search for your doctor's office on Google. Your Google business profile appears. Tap Reviews and find the affected review. You can report the review under the “More” link.

How do I delete a review on Jameda?

To a Delete doctor review on Jameda , you must first inform the portal of the relevant review. To do this, there is a “Report a problem” link on the right under each review.

If you are logged in, you will be redirected to a form where you can describe the problem and the reason for the deletion.

If you are not logged in, you must first log in with your existing data or register again. If you do not want to create an account with Jameda, you can also submit your request by e-mail.

How can I delete a review on Sanego?

Auch With Sanego, doctor reviews can be easily complained about. To do so, go to the review that you want to delete. In the top right corner, you will find the “Report abuse” link. A pop-up window will now open, which will guide you through the process. Sanego requires you to log in or register to keep you up to date. However, the actual message is also sent and checked without registration.

Conclusion: Rely on your good reputation

As a doctor, you are automatically a public figure and thus also exposed to public reviews. In order to protect the sensitive doctor-patient relationship, you have every right to look after your reputation.

So that occasional bad testimonials don't matter, you need a solid basis of positive doctor reviews. Nelly can help you with that. By automatically sending reminder emails, you sensitize your patients to the opportunity to leave a review.

Since people who have had a positive or neutral experience usually rate positively, you build Many good doctor reviews easily thanks to automated emails on. Should there be a bad review, you can now sit back and relax. We advise It is free of charge and without obligation.

‍Contact Nelly now!

The personal names used in this article always refer equally to all persons. Dual naming and alternate names are omitted in order to improve readability.