It's hard to imagine the healthcare industry without it: The Jameda doctor rating portal. In the last ten years, it has become an important point of contact for patients when searching for doctors online. For example, over half of the participants in a survey stated that they pay attention to positive reviews. However, the portal also poses risks for many doctors, psychotherapists and other health care providers. Reputational damage can be the result of poor reviews. As a result, many doctors are uncertain when using Jameda.
This is how the rating system works on Jameda
On Jameda, users can leave reviews completely anonymously and publicly without proof of treatment. Many write recommendations, but can also express their criticism unfiltered — much to the annoyance of treating doctors. Purchased reviews from agencies or self-reviews are not allowed. Nevertheless, fake experience reports are published again and again. For this reason too, Jameda has introduced a review process for evaluations based on legal requirements:
- First, users must register with an email address.
- An algorithm checks the written experience report according to defined criteria, for example for insults.
- After approval by the system, the reviews are published.
- If the system reports abnormalities in the evaluation, it is checked again.
- Reviews can be reported even after they've been published. Jameda then checks them once more.
Criticism alone is usually no reason for deletion. German courts have ruled this repeatedly. Many doctors are therefore wondering what they can do to optimize their assessments.
Note: There are also limits to acceptability on the Internet. Falsehoods, defamation, abusive criticism and insults can be removed. You may need to consult a lawyer for this.
Better online reviews in 3 steps
The good news: You and your practice can benefit from your Jameda profile! Because positive entries on the review portal act like free practice marketing and make you attractive to new patients. These benefits offer you benevolent testimonials:
- Reputation building: New patients are more likely to choose your practice if others recommend you publicly.
- Positioning as an expert: A detailed review that focuses on your achievements and competencies will help you make a name for yourself in your area of expertise.
- competitive advantage: Positive reviews set you apart from other doctors who have received no or negative critiques.
So what can you do to get more positive reviews?
Step 1: Analyze Existing Reviews
First, you should analyse existing experience reports in detail — if available: What do your patients praise? What displeased them? Then categorize the critique. Does it relate to practice management or treatment? Now you can see where you should improve your patients' experience.
Step 2: Identify specific optimization potential
If your patients criticize your practice organization, you can develop targeted and specific improvement measures. If there is no concrete evidence, you can use anonymous patient surveys to remedy your confusion. In addition, address dissatisfied practice visitors directly — even if it costs a bit of effort at first.
Tip: By speaking personally, your patients feel heard and taken seriously. One less reason to express criticism publicly.
Step 3: Implement improvement measures
According to a scientific study with over 2,000 participants, 55 percent of the surveyed doctors and care providers made improvements in response to criticism. The measures mentioned were primarily related to three areas of practice management:
communications
Communication is essential in patient care. If there are weak points here, this quickly leads to dissatisfaction on the patient side. Appropriate communication training can help you and your employees deal with patients.
Organizing appointments
Optimum scheduling is the basis for smooth processes. If patients have to accept long waiting times in your practice, critical evaluation is not far off. There are now various management systems for booking appointments with online functions. Your advantage: Your employees spend less time on the phone and can instead take care of the patients on site.
Practice processes
The technical equipment to improve practical processes should not be underestimated. Digital solutions make a significant contribution to optimization. And above all: Patients also want more digital solutions. However, many doctors are uncertain how to digitize their practice with little effort. Software solutions like Nelly show how it works!
Get better ratings on Jameda with Nelly
How exactly can you use Nelly to optimize your reviews on Jameda? The annoyance of many dissatisfied patients is chaotic practice management and short treatment times. Nelly starts at these points.
With Nelly, you can optimize your patient management:
- Die patient admission including anamnesis, is done paperless via your patients' own smartphone — in compliance with GDPR, of course.
- Your patients sign thanks to Nelly's signature technology important documents simply by clicking.
- You and your staff can access all documents in the practice software from any device.
Nelly saves you and your employees a lot of time that you can invest in treatment — for the benefit of your patients. And they will thank you with positive reviews!
These are the other benefits of Nelly
Nelly can do even more! And that is you Billing procedure simplify. Patients choose their preferred payment method from direct debit, credit card or invoice. After processing is complete, Nelly automatically initiates billing using digital payment and billing technologies. And you? Benefit from up to 30 percent lower billing costs. Lower your billing costs with Nelly: We advise you non-binding and free to your individual case!
The personal names used in this article always refer equally to all persons. Dual naming and alternate names are omitted in order to improve readability.
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